You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis.
Job Description
TeleTech is one of the largest BPO companies worldwide, and its core business is helping the largest international companies improve business results by providing specialized customer service management.
We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.
That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
- Medical and dental
- Tuition reimbursement
- Paid vacation
- 401K
- Discounts at many major retailers and restaurants
You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.
There are a few things you need to get started:
- High School diploma or equivalent
- At least six months of customer service experience
- At least 1 year financial experience preferred
- Call center experience preferred
- Competency using Windows
- Well polished communication and verbal skills
- Ability to multi-task, in a fast paced and vibrant work environment
- Ability to speak, read and write Spanish
This is an amazing opportunity for you to grow your career with a world leader, right here in Lorain, OH. If you are interested then take the next step and apply by clicking on the link below. (If the link does not work then please copy and paste the link into your browser window.
https://teletech.taleo.net/careersection/5/jobdetail.ftl?lang=en&job=00NVW
For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.hirepoint.com.
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