Online Technical Support Representative

Facilitate the complete solution for product repair, upgrades, installations and other services using both online and phone portals along with remote desktop software. Tutors clients on the operation of their suspects or solutions.

Job Description

***PRIMARY MISSION OBJECTIVE***

• Connects and communicates with potential clients using online or phone portal, and recommends appropriate solutions based on the client's description of the situation
• Uses excellent verbal and written skills to appropriately greet clients, determine needs, make recommendations and asks for the sale
•  Recommends solutions that are appropriate and applicable to the client's needs or desires
•  Must have a strong desire and ability to inform clients of offers and overcome objections, either on the phone or through online portal
•  Flexible in both schedule and work load
•  Maintains high levels of professionalism, courtesy and client service throughout all client interactions.

***SECONDARY MISSION OBJECTIVE***

• Performs upgrades, repairs, and applicable installations to client suspects using phone, online chat, and remote desktop software
• Diagnoses operating system problems, repairs all issues, and removes malware as defined by scopes of work
•  Network setup and troubleshooting
•  Communicates and trains clients on the proper and optimal use and care of their technology
•  Recommends appropriate additional solutions to the client
•  Uses only approved software tools at all times
•  Have a strong sense of problem resolution and ownership
•  Provide positive feedback on systems, tools, and procedures

Required Qualifications:

1. High school diploma or equivalent
2. 12 months of customer service experience
3. Call center experience preferred
4. 1 year of practical application experience or a 2 year completed associates degree in a computer related study
5. Knowledge of software and hardware applications
6. Technical trouble shooting skills
7. Previous sales experience
8. Well polished communication and verbal skills
9. Exceptional Soft Skills
10. Flexibility in meeting changes in schedules and processes
11. Ability to multi-task, in a fast paced and vibrant work environment
12. People have computer problems around the clock, and we have to be able to provide answers on the same schedule.  Your flexibility to work in a multi-shift environment will make you especially attractive to us.

Preferred Qualifications

1. Computer certifications preferred
2. 1 or more years of Malware removal
3. Mac sales and repair experience
4. Bilingual in Spanish

This is an amazing opportunity for you to grow your career with a world leader, right here in Springfield, MO.

 If you are interested then take the next step and apply by clicking on the link below.  (If the link does not work then please copy and paste the link into your browser window.

https://teletech.taleo.net/careersection/5/jobdetail.ftl?lang=en&job=00NQ4&src=JB-19544

For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.hirepoint.com

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

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